Help/FAQ

Help/FAQ

What is an eBook?

An eBook (short for ‘electronic book’) is a digital version of a printed book, optimised for on-screen reading. While many eBooks do indeed start off as conventional printed books, more and more eBooks are now starting life as an eBook, rather than as a version of a conventional printed book.

What eBook formats are available?

eBooks are available in various formats and can be read on a range of reading devices, including computers, smartphones and tablets. Once you have selected content for purchase, you have the option to download to either Adobe Digital Editions or BlueFire Reader. See eBook usage and download to find out which platform is supported by your digital device.

What is Adobe Digital Editions?

Adobe Digital Editions is a free desktop reading application for PCs and Macs that enables you to download eBooks in ePub or web PDF format.

With Adobe Digital Editions, you can open the eBook on your computer and transfer it to other reading devices.

At present Adobe Digital Editions supports more than 50 eReaders, including Sony Readers, Nook, Kobo and Kindle Fire.

As eBook technology is constantly changing, we strongly recommend that you check with the manufacturer to see if your device is compatible before buying an eBook from Hammersmith Books.

How do I install Adobe Digital Editions?

You can install Adobe Digital Editions on your system in several ways. The simplest is to visit the installer page on the Adobe Digital Editions site, from which you can install the software.

To install Adobe Digital Editions go to http://www.adobe.com/products/digitaleditions/ and click on ‘Download Now’ then select the correct download for you, depending on whether you are using a Windows or Mac machine.

After installation, you’ll be asked to authorise Adobe Digital Editions. During authorisation, you’ll have the option to create an Adobe User ID. An Adobe ID enables you to transfer DRM-protected eBooks between multiple reading devices and restore them after a data loss or system reinstallation. If you don’t create an Adobe ID, the software will still download but you will not be able to download any eBooks until the User ID is created. If you are asked for an ‘Ebook Vendor’ when authorising, please select ‘Adobe ID’ from the drop-down list.

Can I read eBooks from this site on a Kindle?

No, the digital rights management (DRM) system used to protect the copyright of the eBooks on this site does not work with Kindles, so you will not be able to ready eBooks purchased from this site on a Kindle.

Can I read eBooks from this site on my Kindle Fire, Nook, Kobo or Sony eReader?

Yes, you can use the eReader’s WiFi connection to upload the ebook or you can ‘drag’ it across via a USB cable from your desktop/laptop to your device running Adobe Digital Editions or Bluefire. You will need to authorize your eReader with your Adobe ID when prompted.

What countries can I order from?

You can buy eBooks from Hammersmith Books from most countries.

How do I purchase an eBook?

You can purchase online using a credit card. This option is presented to you at checkout. We use a secure online system and never store credit card or payment details.

How many downloads am I permitted?

You have unlimited access to free resources and can download these as many times as you like. For content that needs to be purchased, you have the option to download to a maximum of five devices, including a laptop, a tablet and a smartphone.

Can I print eBooks or free resources once I’ve downloaded to my computer?

We have certain restrictions on printing eBooks, but our free resources can be downloaded as PDFs and saved to your computer to print as many times as you like.

Can I copy my purchased eBooks from the device onto a CD?

No, you can’t copy eBooks from your device onto a CD.

Do I have to be online to read my purchased eBooks?

No. You need to be online to install your eReader software and purchase eBooks. After you install and download your eBook(s), you can use your eReader offline.

Where is my product?

If you want to view one of the free resources offline, you’ll need to download the PDF and save to your computer or digital device. If you have purchased an eBook, you can download it from the My Account page (you might need to log in first). You will need to download it from here to your eReader so that you can read your eBook offline.

Can I get a refund for my purchase, or exchange my purchase for another eBook?

All eBook titles bought from Hammersmith Books are non-refundable and cannot be exchanged or returned. If you’re experiencing technical difficulties buying or downloading an eBook, please contact us.

Can I cancel my order for the supply of products?

Unless certain exceptions apply, you have the right to cancel your order without giving any reason within 14 days after the day of confirmation of the order (i.e. the date on which we email you to confirm our acceptance of your order), which is when the contract between us is formed. Under one such exception, however, the right of cancellation does not apply to the supply of digital content (including apps, digital software, eBooks, MP3, etc.) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to supply it immediately, and that you could not cancel it once supply had started. By accepting the Terms of Use and Sale when placing an order or request to redeem a code, you agree that you wish for the supply of the products to begin immediately. You further agree and acknowledge that you lose your right to cancel the contract once the supply of the product has begun.

Where can I get more help for Adobe Digital Editions?

Click here to open a new window with the Adobe Digital Editions help page.

Where can I get more help for Bluefire Reader?

Click here to open a new window with the Bluefire Reader help page.